How can we help?
Find answers, track your order, or talk to a real person — most questions are solved in one message.
Waiting on your Aparthy order?
Enter your order number or tracking code below to see live delivery status. Both are in your order confirmation email — can't find it? Check spam, or email us and we'll resend it.
Reach our team
Question not answered below? A real person typically replies within 4 hours during business hours.
Send us a message
Use the form below and we'll reply by email, usually within 24 hours — often much faster.
Send Message →Send us a message
Tell us what's going on and we'll take it from there. We'll reply to the email you enter — please double-check it for typos.
Answers to common questions
No matches — try a different word, or send us a message and we'll answer directly.
Billing & charges
Why is there a charge from Aparthy on my card?+
That's us — Aparthy purchases appear on your card statement simply as Aparthy. It's usually a one-time order or a subscription renewal placed with your email. Not sure? Email support@aparthy.com with the charge date and amount, and we'll locate it and make it right — including a refund if it shouldn't have happened.
I was charged but didn't authorize an order — what do I do?+
This usually means an active subscription or saved payment method is still on file (sometimes under a second email). Contact us first — we can find the charge, cancel the subscription, and refund you directly within 24 hours. A bank dispute takes weeks and freezes the process; emailing us gets your money back faster.
The site says I have no subscription, but I'm still being charged?+
The subscription is likely under a different email or card. Try logging into the customer portal with every email you may have used at checkout — or skip the hunt and email us the charge details, and we'll track it down and cancel it for you.
Why does the price differ from what I saw in an ad?+
Social ads sometimes show limited-time promotional pricing that has since expired. The price on aparthy.com is always current. If you saw a specific offer you couldn't redeem, reach out — if it was live recently, we'll honor it.
Subscription & account
How do I cancel my subscription?+
Anytime, no hoops: cancel in the customer portal, or email support@aparthy.com with your order number or checkout email and we'll do it for you — confirmed in writing.
How do I skip my next shipment?+
Still working through your current supply? Skip or push your renewal date in the portal, or just tell us and we'll move it.
How do I change frequency, products, or address?+
All editable in the customer portal — or email us and we'll make the change same-day.
Order & shipping
When will my order ship?+
Orders are processed within 1–3 business days of payment. You'll get a tracking email the moment it leaves the warehouse.
How long does delivery take?+
Typically 2–5 business days within the US, depending on the shipping method you chose at checkout. International delivery times vary by destination.
Can I cancel or change my order after placing it?+
If it hasn't shipped yet, yes — email us ASAP and we'll intercept it. Once shipped, we can't modify it, but our return policy still has you covered.
How do I fix a wrong shipping address?+
Email support@aparthy.com with the correct address right away. If the order hasn't shipped, we'll update it; if it has, we'll work with the carrier or reship.
Returns & refunds
What is your refund policy?+
A money-back guarantee, no interrogation. Email support@aparthy.com with your order number within the guarantee window and we'll process a full refund — most requests are resolved within 24 hours and appear on your statement in 5–10 business days.
How do I request a refund?+
One email: order number + "refund please" is genuinely enough. No return-shipping labels, no forms, no phone tree.
My package arrived damaged or never arrived+
Send us a photo (if damaged) or your order number (if missing) and we'll reship or refund immediately — you should never be out of pocket for a delivery problem.